Privacy Policy

At Vale Flannel, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Account information
  • Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide order updates and tracking information
  • Process payments
  • Respond to customer inquiries
  • Manage your account
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Send promotional communications where permitted and where you have provided the necessary consent

3. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider.

We do not need to store your complete payment-card details on our website when these are processed securely by a third-party payment service.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic, and improve your shopping experience.

For more information, please see our Cookie Policy.

5. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • Website analytics and technology providers
  • Customer support services

We only share information when reasonably necessary to provide services, operate our website, fulfill orders, comply with legal requirements, or protect our business and customers.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used

To exercise an applicable privacy right, please contact us using the information below.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party website you visit.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Email:

Business Name: Vale Flannel

Contact Page: Contact Us