Returns & Refunds
Easy & Transparent Returns
At Vale Flannel, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, you may be eligible to return your item according to the conditions outlined below.
Return Eligibility
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Have original tags attached, where applicable.
- Be returned with its original packaging, where required.
- Not show signs of wear, washing, damage, or alteration.
- Be returned within the applicable return period.
Some products may not be eligible for return. Please contact our customer support team if you’re unsure about an item’s eligibility.
How to Request a Return
1. Contact Us
Contact our customer support team and provide your order number and reason for the return.
2. Receive Return Instructions
Our team will review your request and provide the appropriate return instructions.
3. Prepare Your Package
Pack the item securely and include any required order information.
4. Send the Item Back
Return the package using the instructions provided by our support team.
5. Inspection & Approval
Once received, the item will be inspected to make sure it meets our return requirements.
Refunds
After your returned item has been received and approved, your refund will be processed according to our refund policy.
The refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or bank.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos of the issue so our team can review the situation and assist you.
Important Information
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
Return shipping costs, original shipping charges, and other applicable fees may depend on the reason for the return and our applicable return policy.
Need Help With a Return?
Have questions about returning your Vale Flannel order?